Objection Against Bans on the Use of Cell Phones in Driving

06.18.09 | Author: Jimmy Zou | Posted in Business | No Comments »

In recent days bans on the use of cell phones in driving have been heatedly discussed both online and offline. It is said that 6 out of 10 of car accidents are caused by cell phones and alcohol. The hazardous part alcohol plays in car accidents has been recognized since vehicle came into being and official bans on after-alcohol driving have been performed in most countries and regions all over the globe. But talking on cell phone in driving.

Improving your Phone skills with Call Center Training

03.29.09 | Author: admin | Posted in Training | No Comments »

Do you know the value of a phone call? The best is answer is the highest dollar product you sell multiplied by the average quantity purchased by any given caller. So, if your average product costs $100 and your average caller purchases four of them, you could potentially be losing $400 with every dropped phone call or impatient prospect. Every phone call should be seen as an opportunity to earn $400. However, there are hidden values and costs as well. A prospect may love your product and refer it to 10 people, who in turn, purchase five products a piece for a combined total of $5,000 of sold product. Knowing this, what is the opportunity cost of losing any caller to inadequate customer service? Ultimately, any phone call is priceless. So, prepare your employees by equipping them with good customer service training – specifically, good call center training.